Shipping policy

SHIPPING POLICY

Thank you for shopping at livetidyco.com! We are committed to providing you with a reliable and seamless shopping experience. Please review our shipping policy below to understand how orders are processed and delivered.

1. ORDER PROCESSING TIME
- All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. 
- You will receive another notification email with tracking information once your order has shipped.

2. SHIPPING RATES & ESTIMATED DELIVERY TIME
We offer standard international shipping to most countries worldwide.

- Standard Shipping: 7 to 15 business days (estimated).
- Express Shipping (if available at checkout): 3 to 7 business days (estimated).

Please note that delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to customs processing, weather conditions, or local carrier logistics beyond our control.

3. ORDER TRACKING
Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. Please allow up to 48 hours for tracking information to update in the system.

If you have not received your tracking number within 5 business days of placing your order, please contact us at fembdpoczop@hotmail.com with your order number.

4. CUSTOMS, DUTIES, AND TAXES
- INTELLINET GROUP LIMITED is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, duties, VAT, etc.).
- If a package is returned to us due to unpaid customs duties or incorrect address details provided by the customer, the customer will be responsible for the cost of re-shipping.

5. INCORRECT ADDRESS / UNDELIVERABLE PACKAGES
Please ensure that your shipping address is accurate and complete before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your address, please contact us immediately at fembdpoczop@hotmail.com.

6. LOST OR DAMAGED PACKAGES
- If your product arrives damaged, please take clear photos/videos of the damaged item and packaging, and contact us at fembdpoczop@hotmail.com within 48 hours of delivery.
- If your package is lost in transit according to tracking information, please contact us so we can open an investigation with the carrier.

7. CONTACT US
If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team:

- Business Name: INTELLINET GROUP LIMITED
- Website: https://livetidyco.com
- Contact Email: fembdpoczop@hotmail.com